PRIVACY POLICY

Updated at 20-02-2024

 

This Policy sets out the guidelines and regulations for how ETAHLIANS DIGITECH PRIVATE LIMITED collects, accesses, uses, maintains, stores, transfers/shares, and discloses information, including personal or sensitive personal data or information, of Users who utilize the various Services provided by the company through its Platform. The Policy applies specifically to the information that is collected or received by the company through the use of its Services. By accessing or using the Platform or availing the Services, Users are agreeing to abide by the terms and conditions outlined in this Privacy Policy. The company will collect, use, process, store, retrieve, disclose, or transfer information in accordance with this Privacy Policy and as required or permitted under the Applicable Laws. All the terms and conditions/policies in respect of the Services provided by the Company (as set out in the Terms and Conditions or any other policies of the Company) are incorporated in this Policy by reference. It is important to carefully read this Privacy Policy to ensure a clear understanding of how any Information provided to Us will be handled. If any of Our Services are used, it will be considered that you have read and accepted this Privacy Policy. By accessing or using the Platform, you expressly consent to Our collection, processing, storage, transfer, use, disclosure, and handling of your Information in accordance with this Privacy Policy. If you do not agree with the practices described in this Privacy Policy, please refrain from providing Us with Your Information or using, accessing, or interacting with the Platform and/or availing Our Services.

You hereby represent to Company that:

– The Information provided to the Company must be authentic, correct, current, and updated.

– The Company’s storage, collection, usage, transfer, access, or processing of the Information must not violate any agreement, laws, charter documents, judgments, orders, and decrees.

– If disclosing Information relating to other people, the individual must have full authority to do so and permit the Company to use such Information in accordance with the Privacy Policy.

Data Collection:

– We may collect and gain access to the personal details you have disclosed to us, including your name, email ID, contact details, residential address, date of birth. This information is necessary for you to avail various services from us.

-We may also collect your purchase history, transaction history, balances, and payment details for record-keeping purposes. Financial details, may be required for certain services.

-We may also request images, photos, or videos of documents for service availing purposes.

-Your opinions provided through feedback or surveys are also collected. Furthermore, we may collect your location information based on GPS, mobile network, WiFi, or IP sources. Information obtained from your mobile device, such as device location, device information, communication information.

Please note that users have the option to refuse to supply personal information, but this may prevent them from engaging in certain service-related activities.

Personal Data Usages:

We may utilise your Personal Information to process transactions, administer and personalise the Services, conduct research and analytics to enhance the quality and security of our Services, troubleshoot and analyse usage trends. Additionally, we may use your information to handle and process your requirements, instructions, or requests for Services, provide updates on changes to the Services and their terms and conditions, investigate complaints or claims, respond to your queries or feedback, send important notices, verify your identity, conduct credit checks or due diligence checks as required by law, monitor and review Services, undertake financial, regulatory, and management reporting, conduct audits and maintain records, display relevant advertisements, comply with applicable laws and regulations, and send you our newsletter.

Non Personal Information Usages:

We collect non-personal information about Users when they use and interact with our Services. This information includes browser name, computer type, and technical details about how the User connects to our Services, such as operating system and internet service provider information. This aggregated information helps us provide more valuable information to the User and gain insights into which parts of our Services, products, and services are most appealing. If we combine non-personal information with Personal Information, the combined data will be treated as Personal Information for as long as it is retained.

Data Sharing with Authorities

Personal and non-personal information of the User may be shared with courts, police authorities, or any other government/regulatory/statutory authority, if necessary for any ongoing proceedings.

Data Security

We understand the importance of safeguarding the User’s Personal Information and have taken necessary steps to ensure its security. Our company has implemented appropriate measures to prevent unauthorised access, alteration, disclosure, or destruction of such information. These measures include robust encryption protocols, firewalls, and regular security audits.

However, it is crucial to acknowledge that when a User utilises our Services and products, there is a possibility that their Personal Information may be visible to and accessed by other users. This can occur in situations such as sharing information on public forums, participating in group discussions, or interacting with other users through our platform. In such cases, the User is solely responsible for the information they choose to share, and we strongly advise exercising caution and discretion when using these features.

While we strive to ensure the safety and security of your Personal Information, it is important to recognize that the internet has inherent vulnerabilities. Despite our best efforts, we cannot guarantee complete security against all potential threats. Cyberattacks, hacking attempts, and other malicious activities are constantly evolving, and it is impossible to eliminate all risks.

In the unfortunate event that your Personal Information is disclosed in a manner not in accordance with our Privacy Policy, we are committed to taking immediate action. We will make reasonable efforts to notify you as soon as possible, following the discovery of any unauthorised access or breach. Our notification process will be conducted in compliance with applicable laws and regulations, ensuring that you are informed promptly and appropriately.

We are dedicated to continuously improving our security measures and staying up-to-date with the latest industry standards. Our team regularly monitors and updates our systems to address any potential vulnerabilities. We also provide resources and guidelines to educate our users on best practices for protecting their Personal Information.

By using our Services and products, you acknowledge and accept the inherent risks associated with sharing information online. We encourage you to review our Privacy Policy and familiarise yourself with the measures we have implemented to protect your Personal Information. If you have any concerns or questions regarding the security of your information, please do not hesitate to contact our support team.

Retention of Personal Information:

We will store your Personal Information for the duration required to meet the objectives stated in this Policy, unless Applicable Laws necessitate or allow for a longer retention period.

Sharing of Personal Information:

We engage third-party service providers to assist in the operation of our business and Services, as well as to manage certain activities on our behalf. For these specific purposes, we may share the User’s Personal Information with these third parties, but only on a limited and “need-to-know” basis. Our third-party service providers are required to collect, use, and disclose information solely to the extent necessary for them to perform the services or activities they provide to us. We take precautions to securely share this information and make commercially reasonable efforts to ensure that all recipients adhere to confidentiality obligations and sign relevant agreements. However, it is important to note that certain third-party service providers, such as banks, financial institutions, payment aggregators, or credit information companies, may have their own privacy policies governing the information we are obligated to provide to them. We recommend reviewing their privacy policies to understand how your information will be handled by these providers. Once you navigate away from our Platform and are redirected to a third-party website or application, you are no longer subject to our Privacy Policy or the Platform’s Terms and Conditions. Instead, the privacy policy of the respective website or application will apply, and we cannot be held responsible for any actions or oversights of these third-party service providers.

Disclosure:

The Company recognizes the importance of efficiently providing products and services to its customers, and to achieve this, it may share its Information with its subsidiaries, affiliates, and group companies. This sharing of information allows for seamless coordination and collaboration among different entities within the Company, ensuring that you receive the best possible experience.

Furthermore, the Company may share your Information for internal corporate restructuring and audit purposes. This helps in streamlining operations, improving efficiency, and ensuring compliance with internal policies and procedures. Additionally, sharing your Information in compliance with Applicable Laws is crucial to meet legal requirements and obligations.

To facilitate transactions, the Company may share your Information with financial institutions, payment processors, and service providers. This ensures smooth and secure payment processing, enabling you to complete transactions with ease and convenience.

IT Service Providers may also have access to your Information for the provision of information technology services. This allows for the maintenance, support, and enhancement of the Company’s technological infrastructure, ensuring that your data is securely stored and accessible when needed.

Identity and other information verification providers may receive your Information for identification and verification processes. This is done to ensure the accuracy and authenticity of your information, protecting both you and the Company from potential fraud or unauthorised access.

In certain circumstances, the Company may need to share your Information with government, law enforcement agencies, and regulatory bodies to comply with legal obligations. This is done to uphold the law, protect public interest, and ensure the safety and security of all parties involved.

Additionally, your Information may be shared with marketing, business development, and sales partners to improve services. This collaboration allows for the development of innovative products and services, tailored to meet your specific needs and preferences.

However, the Company is committed to respecting your privacy and will only share your Information with your consent or for purposes disclosed to you. Your trust is of utmost importance, and the Company strives to maintain the highest level of care and security when handling your Information, utilising the latest technology and best practices available.

User Rights:

If you have previously given consent for the collection and use of your Personal Information and non-personal information, you have the right to revoke or withdraw that consent at any time. To do so, simply submit a request to [email protected]. However, please note that there may be situations where we are legally or otherwise obligated to process or retain your information, which may limit your right to revoke consent. If you do choose to revoke your consent, please be aware that this may impact our ability to provide certain services to you, and we reserve the right to discontinue those services at our sole discretion. Additionally, please note that while you may request to review, correct, or rectify any inaccurate Personal Information stored with us, applicable laws may not provide an unqualified right to delete your information.

Links to Other Websites

The Company website also has links to other websites. Users should know and understand that when they click on any of the links, they enter into another website. We assume no responsibility for these websites. We encourage the users to read and understand the privacy statements of these websites, which may be different from the privacy policy of ETAHLIANS DIGITECH PRIVATE LIMITED. The users/associates are solely responsible for ensuring the security and secrecy of their membership accounts, and their passwords.

Privacy Policy Updates

Company has the full rights to make changes to the data privacy practices it uses/employs, and to update the privacy statement whenever a need arises. The same updates and changes will be made available on our website.

Contact us For more information regarding privacy and security

If you have any inquiries, requests, or complaints regarding how the platform processes your information, you can contact the grievance officer at the following address:

Email: [email protected]